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Terms & Conditions 

Sylt Marketing GmbH for the use of vouchers (General Terms and Conditions Customer)

Stand: 06 / 2026

  1. Sylt Marketing GmbH (hereinafter referred to as "SMG" or "we"), Stephanstrasse 6, 25980 Westerland/Sylt, Tel.: +49 (0) 4651/82 02-23, Fax: +49 (0) 4651/8202-22, E-Mail: info@sylt.de is the issuer of gift vouchers (City Cards), which can be purchased online via our internet portal under these terms and conditions and can be redeemed exclusively in the municipalities of the island of Sylt (postcodes 25980, -96, -97 and -99) at our partner businesses for the payment of their goods and services.
  2. Delivery and payment, cancellation policy
    a) Vouchers are activated after full payment of the purchase price. Delivery is free of charge via download.
    b) You can pay the purchase price using a method of your choice specified in the online shop. The minimum top-up amount for a voucher is €25. The maximum amount is €250.
    c) If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions, which are set out in detail in the following cancellation policy:
    Right to cancel

    You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. To exercise your right of withdrawal, you must notify us, Sylt Marketing GmbH, Stephanstrasse 6, 25980 Westerland/Sylt, Tel.: +49 (0) 4651/82 02-23, Fax: +49 (0) 4651/8202-22, Email: info‎@‎sylt.de, of your decision to withdraw from this contract by means of an unambiguous declaration (e.g. a letter sent by post, fax, or email). To meet the withdrawal deadline, it is sufficient for you to send your notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.
    Consequences of withdrawal
    If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
    You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
    - End of the cancellation policy
  3. Vouchers entitle anyone presenting a valid voucher with sufficient credit (voucher holder) to use the voucher to pay for goods and services from businesses participating in the voucher system (partner businesses). The partner businesses are listed on our website at www.sylt.de.
  4. There is no guarantee that the number of partner businesses will remain the same. However, SMG guarantees that a reasonable quota of partner businesses will always be available for the redemption of vouchers.
  5. Contracts between the voucher holder and the partner business are concluded directly and solely between these two parties. SMG is not liable for any disruptions in the relationship between the voucher holder and the partner businesses that occur outside of the acceptance of the vouchers.
  6. Vouchers are valid until the end of the third calendar year following their purchase. In the event of theft or loss, there is no right to replacement. Vouchers cannot be reloaded and may not be resold for commercial purposes.
  7. Vouchers are excluded from exchange or refund by SMG. This does not apply in cases where there is a legal right to do so, or where the quota of partner businesses described in Section 3 is no longer available and the customer cannot reasonably be expected to redeem them at the remaining partner businesses, as well as in cases where consumer rights in distance selling apply, which we refer to both during the ordering process and in these General Terms and Conditions.
  8. SMG vouchers are accepted by all partner businesses for payment of all goods and services, including any special sales promotions or special offers. This excludes payment transactions that regularly serve only a temporary purpose, such as deposits for free-to-cancel bookings or security deposits. If the vouchers are partially redeemed, the remaining value of the voucher will be credited to the voucher account by the partner business or printed out for the voucher holder.
  9. If misuse is suspected, SMG may temporarily block vouchers to clarify the matter. In this case, it will notify the voucher holder via the email address provided and provide an opportunity to respond. SMG will then decide whether to continue or lift the block in accordance with its contractual and legal obligations.
  10. In the case of property damage and financial losses caused by slight negligence, SMG and its vicarious agents shall only be liable in the event of a breach of a material contractual obligation, but the amount shall be limited to the damages foreseeable and typical for the contract at the time the contract was concluded.
  11. Our separate privacy policy applies, which we refer to during the ordering process and which is available on our homepage.
  12. German law applies, excluding all provisions of German private international law that refer to foreign law, as well as the provisions of the International Sales Convention (CISG). If you placed the order as a consumer and have your habitual residence in another country at the time of your order, the application of mandatory legal provisions of that country remains unaffected by the choice of law set out in sentence 1.